With recent news and uncertainty surrounding coronavirus (COVID-19), we want to let you know how we're dealing with it at L'Amour Beauty CA. Here are the answers to some of your FAQs!
Is it safe to shop or order packages from Korea, China and other affected regions?
There is currently no evidence that this virus can survive that long on packages. Several reputable and trustworthy healthcare bodies including the UK's NHS, the USA’s Centers for Disease Control and Prevention (CDC), and the World Health Organisation (WHO) have issued statements that the risk of the virus travelling through the mail system is extremely low, and there is currently no evidence to suggest it’s possible at all.
WHO explains that: “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
As Dr Todd Ellerin, an expert in infectious diseases, wrote on the Harvard Medical School blog: “Remember, this is a respiratory virus similar to the flu. We don’t stop receiving packages from China during their flu season. We should follow that same logic for this novel pathogen.”
What precautions has L'Amour Beauty CA taken during this time?
Even though we are a small team, we've taken important steps to do our part in preventing the spread of this virus. All our HQ staffs are now working from home, and our warehouse has implemented social distancing and self hygiene measures to maintain a safe and healthy working environment.
What about precautions during delivery?
Following Canada Post's changes to their delivery and collection process, all orders will no longer require a signature for delivery and/or collection. In all cases, Canada Post will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to post offices for pick-up.
Will you be stopping operations anytime soon?
L'Amour Beauty CA will continue to operate as long as it's still recommended to do so. As of now, with all logistics and Canada Post delivery services still operating, rest assured we are still here for all of your skin care needs.
We appreciate the Canadian government's preventative measures, and we'll be closely monitoring the situation and reviewing our approach regularly to ensure we comply and can help keep the community safe.
To keep up to date with our latest news, let's keep in touch (virtually, of course!) on Instagram and Facebook. Thank you for your continued support amidst these uncertain times. Stay safe, and we'll get through this together.